Renaissance Washington DC Hotel
April 9-11


Diamond Sponsor

Booth 301

Convergys' Customer Interaction Technologies offer channel and technology-agnostic solutions that fit seamlessly into client environments, regardless of infrastructure. In addition, our outcome-based delivery model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics.

17787 Waterview Parkway, Dallas, TX 75252513-723-7000  


Booth 104

Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, WFM, social media platforms and other sources, vastly improving visibility into the customer journey. This omni-channel insight helps businesses understand and manage their customer and agent experiences.

10700 Sikes Place, Suite 240, Charlotte, NC 28277888-222-3987  
Booth 302

Aculab offers VoiSentry speaker verification; Aculab Cloud APIs; gateways; and more. Aculab`s VoiSentry speaker verification system enables the simplicity and convenience of verifying by voice as an alternative to agent-led ID&V. VoiSentry facilitates an unobtrusive and intuitive customer experience, enhanced fraud security, agent advocacy, and time and cost savings.


Lakeside Bramley Road, Milton Keynes, Buckinghamshire MK11PT, UK+44(0) 1908273 811  
Booth 307
Artificial Solutions
800 West El Camino Real, Suite 180, Mountain View, CA 94040650-943-2325  

Arvato CRM Solutions is a leading international customer service provider that designs, delivers and differentiates customer service on behalf of some of the world’s most respected brands. Arvato is the world’s third largest business process outsourcing provider that provides customer services, supply chain solutions, financial services, and IT solutions.

29011 Commerce Center Drive, Valencia, CA 91355  
Booth 200
Aspect Software, Inc.

Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Aspect’s robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike.

189 South Orange Avenue, #1000, Orlando, FL 328011-888-412-7728  
Booth 108

Bpm'online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. 

280 Summer Street, 6th Floor, Boston, MA 02210617-765-7997  
Booth 304
Cobalt Speech & Language

Cobalt is a leading provider of custom speech and language. The company was founded in 2014 by Jeff Adams, who had previously led speech groups at Amazon, Yap, and Nuance. Cobalt offers a broad variety of speech and natural language recognition, understanding, analysis, TTS, as well as expert consulting. For more information, visit

29 Scribner Road, Tyngsborough, MA 01879978-399-9124  
Booth 106
Dynamic Consultants Group

Dynamic Consultants Group offers a wide range of Microsoft platform services such as Dynamics 365, Office 365, and Azure to provide development and implementation services that your company may need, without the cost of hiring additional staff. We work with your business to meet your changing technology needs.

9208 N. Campbell Ct., Kansas City, MO 64155816-522-0960  
Booth 300
GoVivace Inc.

GoVivace Inc. specializes in speech technologies such as speech recognition and voice biometrics and emotionally intelligent dialogue with use of gender, accent, emotion and age identification. We enable IVR, call analytics, closed captioning, dialogue based mobile apps, IoT applications and education. GoVivace also provides speech and language software consulting services that focus on the your specific needs.

7700 Falstaff Road, McLean, VA 22102703-869-9463  
Booth TBD
Interactions, LLC
31 Hayward Street, Suite E, Franklin, MA 02038866-637-9049  
Booth 107
ISS Solutions, Inc.

ISS Solutions is a managed services provider with over 45 years of experience. Our service desk team handles nearly half a million incidents each year, directly supporting the success of our customers.  We optimize deployment of enterprise solutions, including Ivanti Service Manager and License Optimizer, tailoring to your needs.

2010 Cabot Blvd. West, Langhorne, PA 19047800-752-2290  
Booth 202
Lithium Technologies LLC

Lithium delivers awesome digital customer experiences at scale for the world's biggest brands including Airbnb, AT&T, HP and Sephora. The Lithium engagement platform enables brands to manage multiple digital touchpoints- connecting customers, content and conversations at the right digital moment. Learn more at, join our community at, or follow us on Twitter @LithiumTech

225 Bush Street, 14th Floor, San Francisco, CA 94104415-757-3100  
Booth 316
LumenVox, LLC
591 Camino de le Reina, San Diego, CA 92108858-707-7700  

Medallia for Digital helps companies capture customer feedback across emerging web and mobile channels, engage customers with compelling digital experiences and keep pace with customers’ constantly changing behaviors. Medallia for Digital is a native component of the Medallia platform - a leading Customer Experience Management SaaS company, which is trusted by some of the world’s top brands. Learn more at

450 Concur Drive, San Mateo, CA 94402650-321-3000  
Booth 305

Omilia provides amazing customer experience with cognitive conversational self-service, on all channels, with one single platform. Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack large enterprises can transform their call centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy the same Chat Bot on any digital text channel, all from the same exact application!

51 Melcher Street, 1st Floor, Boston, MA 02210+30 210 6930664  
Booth 203
Relay Network

Relay Network is a Mobile Engagement Automation Solution enabling businesses to deliver individualized, real-time service messaging that simplifies and improves the customer experience. Leading organizations across multiple industries use Relay - a 2017 Gartner Cool Vendor - to increase customer retention, improve CLTV, and reduce costs. For more information, visit

201 King of Prussia Road, #161, Radnor, PA 19087484-580-9900  
SAP Hybris
95 Morton Street, Suite 200, New York, NY610-661-1000  
Booth 306
Speechocean (Beijing Haitian Ruisheng Science Technology Ltd.)

Speechocean is capable of providing various types of large databases and data-related services in many languages and accents such as data designing, collecting, transcribing, annotating and linguistic services and other related processing services for many technical fields such as speech synthesis, speech recognition, machine translation, nature language understanding and etc.

D-801, U-center Building, No.28 Chengfu Road, Haidian District Beijing, China+86 10 62660053  
Speech-Soft Solutions

Speech-Soft is a global solutions provider deploying innovative customer experience products, tools and technologies. We specialize in customer interaction strategy, conversational speech and OmniChannel chat/AI enabled applications (NLU, Virtual Assistant). Our experts collaborate with you and industry leading partners to deliver measurable business results Easier, Faster and with Better value.

5000 Legacy Drive, Suite 230, Plano, TX 75024972-265-8081  
Booth 215
TeamSupport LLC

TeamSupport is customer support software built for Business to Business. With a focus on managing the whole customer relationship and unique tools like the Customer Distress IndexTM, customizable SLAs, built-in customer chat, screen and video recording, and more, TeamSupport helps organize and improve helpdesk efficiency for a better customer experience.

8330 Lyndon B Johnson Fwy., Suite 1025, Dallas, TX 75243800-596-2820  
Booth 100
UpCurve Cloud

UpCurve Cloud, the #1 Global Partner of SugarCRM provides businesses with a full suite of products and services that support stronger growth, increased productivity and company-wide efficiency including CRM software and integration, marketing automation, cloud solutions, voice and email communication offerings. Visit our booth to learn more.

19 Spear Road, # 101, Ramsey, NJ 07446201-765-2565  
Booth 102
Vonage Business

Vonage is a leading provider of cloud communications services for business. Vonage transforms the way people work and businesses operate through a portfolio of cloud-based communications solutions that enable internal collaboration among employees, while also keeping companies closely connected with their customers, across any mode of communication, on any device.

23 Main Street, Holmdel, NJ 07733844-866-9118  
Booth 105

X2CRM delivers an enterprise CRM and marketing automation platform that’s powerful, compact, customizable, and easy to use. Unlike other solutions, X2CRM is built on a unified code base that includes sales, marketing, and customer service modules. This all-in-one approach, combined with multiple deployment options, provides unparalleled flexibility and functionality. 

877 Cedar Street, Suite 120, Santa Cruz, CA 95060831-900-5830  
Booth 201

Zendesk builds software for better customer relationships.  It empowers organizations to improve customer engagement and better understand their customers.  Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products.  Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.  Learn more at

989 Market Street, Suite 300, San Francisco, CA 94103  
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