Renaissance Washington DC Hotel
WASHINGTON DC
April 9-11

Exhibits

Exhibitors

Booth 413
Act-On Software, Inc.

Act-On is a marketing automation platform that delivers innovation to empower marketers to do the best work of their careers. Act-On is the only integrated workspace to address the needs of the customer experience, from awareness and acquisition, through retention and loyalty. With Act-On, marketers can drive better business outcomes and maximize CLV. 

121 SW Morrison Street, Suite 1600, Portland, OR 97204877-530-1555  
Booth 206
AppTek

AppTek, a pioneer in automatic speech recognition (ASR), machine learning and AI, has been delivering the most technically advanced applications for over 20 years. By converting spoken language into text, AppTek makes audio and video assets searchable, discoverable, analyze-able and significantly more valuable for telephony, media, mobile and commerce.

6867 Elm Street, Street 300, McLean, VA 22101703-821-5000  
Booth 204
Artificial Solutions

Artificial Solutions' patented Natural Language Interaction technology, Teneo, enables people to converse with applications running on any connected device in a humanlike, intelligent manner. With Teneo, enterprises can rapidly develop artificially intelligent, machine learning, conversational applications that are capable of analyzing the data generated too-all from a single platform. www.artificial-solutions.com

800 West El Camino Real, Suite 180, Mountain View, CA 94040650-943-2325  
Booth 302
Aspect Software

Aspect provides brands around the world with the industry’s most innovative set of customer engagement capabilities for interaction management, campaign management and workforce optimization.  Aspect is the only provider of a Natural Language Understanding (NLU)-based intelligent self-service solution for developing, deploying and analyzing text-based customer service bots that fully integrate into the entire customer engagement ecosystem.

300 Apollo Drive, Chelmsford, MA 018241-888-412-7728  
Booth 313
bpm'online

Bpm'online is a global provider of process-driven CRM for marketing, sales and service. The beauty and the core value of bpm'online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Today, the company serves thousands of customers worldwide. Please, visit www.bpmonline.com to learn more.

280 Summer Street, 6th Floor, Boston, MA 02210617-765-7997  
Booth 304
CallMiner

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

200 West Street, 4th Floor, Waltham, MA 02451239-689-MINE  
Booth 215
Clarabridge

Clarabridge’s customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Our SaaS solution is the most comprehensive offering for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: better customer experiences. For more information, visit www.clarabridge.com.

11400 Commerce Park Dr., Suite 500, Reston, VA 20191703-663-2500  
Booth 109
Cobalt Speech & Language

Cobalt is the leading provider of custom speech and language solutions for small and large businesses.  We offer speech recognition, synthesis, and analysis of both text and audio.  We apply our team's experience to your company's objectives.

29 Scribner Road, Tyngsborough, MA 018799783999124  
Booth 111
Convergys

Today's connected customer expects personalized, instant service across their channels of choice. Convergys' provides multichannel digital solutions - from chat, virtual assistants, social and voice - that reduce customer effort and call volumes. We design and deploy digital solutions with flexible software and software-as-a-service (SaaS) delivery models that help businesses turn the digital revolution into an easy to consume evolution. 

17787 Waterview Parkway, Dallas, TX 75252513-723-7000  
Booth 305
Dial-A-Note

Serving 5,000+ sales professionals from firms with over $700 billion in total market capitalization, Dial-A-Note is the premiere voice to CRM solution. Simply dial, dictate and Dial-A-Note deposits the information directly into your CRM. Drop downs, check boxes and other unique fields are quickly filled out. Dial-A-Note ensures meeting note entry is fast, accurate and complete.

P.O. Box 4689, Greenwich, CT 06831888-788-8022  
Empirix

Empirix is the recognized leader in end-to-end customer experience test automation; helping contact centers and enterprises maximize customer retention and gain market share by guaranteeing consistent user experience across communication channels. Through automated test case generation, regression, performance testing and ongoing monitoring, we help companies realize the value of their technology investments.

600 Technology Park Drive, Suite 100, Billerica, MA 01821781-266-3200  
Booth 202
Globalme

Designing products and experiences requires careful consideration of the end user's goals, language, and culture. Globalme localizes and field tests your products and the experience you provide, ensuring they are ready for people. Globalme provides multilingual and natural language utterance data collection, linguistic analysis, requirements, usability and speech recognition testing and localization services.

200 - 353 Water Street, Vancouver, BC V6B 1B81-855-438-5106  
Booth 103
GoVivace Inc.

GoVivace Inc. specializes in speech technologies such as automatic speech recognition and speaker language and gender identification. We enable IVR, call analytics, closed captioning; dialogue based mobile apps, IoT applications, and education. GoVivace also provides speech and language software consulting services that focus on the your specific needs.

1616 Anderson Road, McLean, VA 22102703-869-9463  
Booth 220
Inbenta

Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 10+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.

777 Marines Island Blvd., Suite 220, San Mateo, CA 94404408-213-8771  
Infor

Infor Customer Experience suite delivers purpose-built sales and marketing solutions to help organizations drive exceptional customer experience. A customer-centric strategy is critical to ensuring individualized and always-on service that your customers expect.  Visit www.infor.com/cx to learn how you can deliver on this strategy throughout the entire customer journey.

641 Avenue of the Americas, New York, NY 10011800-260-2640  
Booth 101
Interactions, LLC

Interactions provides Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.  For more information, visit  www.interactions.com.

31 Hayward Street, Suite E, Franklin, MA 02038866-637-9049  
Booth 303
Introhive

Introhive's Relationship Data Science platform for CRM drives user adoption and increases a sales team's efficiency. Data automation increases productivity and improves accuracy and completeness of data in CRM. Introhive helps companies better understand relationships with their clients and prospects - accelerating sales and increasing client retention.

20281 Watermark Pl, Sterling, VA 201651-866-824-5452  
Booth 409
ISM, Inc.
6900 Wisconsin Avenue, Suite 505, Bethesda, MD 20815301-656-8448  
Booth 213
Jacada

Jacada enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization. www.jacada.com

5901 Peachtree Dunwoody Road, Atlanta, GA 30328770-776-2310  
Booth 210
LG-TEK

LG-TEK provides customer-focused, process driven engineering services to both government and commercial clients. LG-TEK matches your business goals and requirements with the right technology. Our latest product offering, BioVoiceIt enables advanced speaker recognition across multiple platforms. LG-TEK's mission is to provide customers with high quality consulting services and products in Information Technology, System and Software Engineering, Program Management, Linguistic and Training areas.

6865 Deerpath Road, Suite 300, Elkridge, MD 21075410-953-0300  
Booth 218
LumenVox, LLC

LumenVox core products include Automated Speech Recognizer (ASR) and Text-to-Speech (TTS) engines, Call Progress Analysis (CPA), LumenVox Speech Tuner, LumenVox Dashboard and natural language solution support. Based on industry standards, LumenVox speech software is one of the most accurate, natural sounding and reliable solutions in the industry.

591 Camino de le Reina, Suite 1040, San Diego, CA 92108858-707-7700  
Microsoft

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Microsoft Dynamics 365, our next generation of intelligent business applications, unifies CRM and ERP with purpose-built applications that work seamlessly together, allowing your organization to transform to meet customer needs and capture new opportunities.

One Microsoft Way, Redmond, WA 98052206-214-8586  
Booth 105
Omilia Ltd.

Omilia offers a complete platform for omni-channel Conversational Virtual Assistant solutions, providing users with a seamless, human-like conversational experience for self-service across all channels: voice in the IVR or Mobile App, or text on web-chat, facebook messenger, SMS and other messaging platforms. Omilia is filling a gap in the market by delivering a robust AI offering that is flexible, quick to deploy and demonstrably effective.

3-5 Konitsis Street, 15125 Marousi, Athens, Greece+30 210 6930664  
Booth 212
Phonexia

Phonexia automates and simplifies your world with speech technologies and helps you to process speech data in any possible way you intend to. Working exclusively through partners network, Phonexia delivers customer tailored solutions to commercial entities such as call centers and banks.

Chaloupkova 3002/1a, 61200 Brno, Czech Republic  
Booth 412
Plus Consulting

Plus is a leading technology consulting and implementation organization built on making lasting relationships with our employees, clients, and community. We specialize in CRM, custom application development, business intelligence, platform services, security, and staffing, with experts in each practice providing a complete solution.

505 Washington Avenue, Carnegie, PA 15106412-206-0160  
Booth 203
QLess

One of the biggest profit killers for retailers is the checkout line. QLess helps retailers to capture those lost revenue opportunities, increasing the amount of time customers spend shopping by allowing them to reserve a spot in the checkout line for immediate service.

150 S Los Robles Avenue, Suite 900, Pasadena, CA 91101626-380-2121  
Booth 405
Rapid Technologies

As a Salesforce consulting partner, Rapid Technologies provides expert implementation services, support and training for the industry-leading CRM solution.  Founded in 1996, Rapid Technologies' highly regarded consulting practice has developed a best practices implementation approach in delivering our Salesforce services.  Please visit www.raptek.com to learn more. 

9362 Teddy Lane, Suite 203, Lone Tree, CO 80124303-948-1014  
Booth 401
Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM).

1 Market, San Francisco, CA 94105800-667-6389  
SAP Hybris

SAP Hybris solutions provide omnichannel customer engagement and commerce software that allows organizations to build up a contextual understanding of their customers in real time, deliver a more impactful, relevant customer experience, and sell more goods, services and digital content across every touch point, channel and device. For more information, visit www.hybris.com.

3999 West Chester Pike, Newtown Square, PA 19073610-661-1000  
Booth 201
ServiceNow

With ServiceNow Customer Service Management, companies can improve customer satisfaction while reducing costs by enabling an effortless customer and agent experience, connecting teams to fix issues, and proactively preventing calls. Learn more at www.servicenow.com/csm

2225 Lawson Lane, Santa Clara, CA 95054408-501-8550  
Booth 222
Soleo Communication Inc
209 High Point Drive, Suite 300, Victor, NY 14564585-641-4300  
Booth 208
Speechocean (Beijing Haitian Ruisheng Science Technology Ltd.)
D-801, U-center Building, No.28 Chengfu Road, Haidian District Beijing, China+86 10 62660053  
Speech-Soft Solutions, LLC

Speech-Soft is a global business solutions integrator specializing in customer interaction strategy, speech and chat/AI enabled applications (NLU, Omni-Channel customer experience) for Cisco and Avaya environments. Our broadly skilled experts collaborate with industry leading partners, leveraging innovative tools and technologies to solve business problems Easier, Faster and with Better value.

5000 Legacy Drive, Suite 230, Plano, TX 75024972-265-8081  
Booth 301
Thunderhead

Thunderhead’s intuitive ONE Engagement Hub joins up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system, giving you a multi-dimensional view of all your customers. It allows you to act on an individual customer’s needs in real-time. Effortless engagement just got personal.

250 Commercial Street, Suite 4017, Manchester, NH 03101813-300-7630  
Booth 404
Vedicsoft Solutions

Vedicsoft offers CRM, ATS, and ERP solutions, with Location and Mobility Analytics, to fuel sales, increase customer lifetime value, and streamline operations. Our solutions deliver actionable business insights, realtime engagement, and individualized experiences for customers, candidates, and users. We leverage industry leading partner technologies from SugarCRM, Extreme Networks, and QlikTech.

100 Wood Avenue South, Suite 200, Iselin, NJ 08830732-906-3200  
Booth 234
VoiceVibes, Inc.

VoiceVibes, Inc. provides automated speech coaching software and an API to measure and improve people's oral communication skills. VoiceVibes algorithms analyze vocal features of speech, such as pace, pausing, and intonation, to develop more engaging, personable and effective communicators.

7224 Shub Farm Road, Marriottsville, MD 21104410-746-1696  
Booth 407
W-Systems: SugarCRM Elite Partner

W-Systems, a SugarCRM Elite Partner offers its clients a winning combination of process design, application customization, data and application integration, installation, training, and support. Ask us about our Sugar enhancements: wCare, wDocs and DocuSign Document Automation, and our wMaps integration to Microsoft Bing Maps.

19 Spear Road, Suite 101, Ramsey, NJ 07746201-760-2565  
Booth 402
Zoho Corporation

Zoho is the operating system for business - with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance and human resources. Over 25 million users around the world rely on Zoho every day to run their businesses - including Zoho itself.

4141 Hacienda Drive, Pleasanton, CA 94588877-834-4428  
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