Renaissance Washington DC Hotel
WASHINGTON DC
April 9-11

Exhibits

Diamond Sponsor

Booth 301
Convergys

Convergys' Customer Interaction Technologies offer channel and technology-agnostic solutions that fit seamlessly into client environments, regardless of infrastructure. In addition, our outcome-based delivery model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics.

17787 Waterview Parkway, Dallas, TX 75252513-723-7000  

Exhibitors

Booth 104
Aceyus

Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, WFM, social media platforms and other sources, vastly improving visibility into the customer journey. This omni-channel insight helps businesses understand and manage their customer and agent experiences.

10700 Sikes Place, Suite 240, Charlotte, NC 28277888-222-3987  
Booth 302
Aculab

Aculab offers VoiSentry speaker verification; Aculab Cloud APIs; gateways; and more. Aculab`s VoiSentry speaker verification system enables the simplicity and convenience of verifying by voice as an alternative to agent-led ID&V. VoiSentry facilitates an unobtrusive and intuitive customer experience, enhanced fraud security, agent advocacy, and time and cost savings.

 

Lakeside Bramley Road, Milton Keynes, Buckinghamshire MK11PT, UK+44(0) 1908273 811  
Booth 307
Artificial Solutions

At Artificial Solutions We Make Technology Think! We believe that people should be able to interact with technology intelligently. Using their language, their terminology, across whatever device or service they choose. Out technology uses a form of AI we refer to as Natural Language Interaction (NLI). Delivered though our Teneo platform, it allows non-specialists to rapidly develop enterprise strength, conversational applications that reason, analyze, and react – just like a human.

800 West El Camino Real, Suite 180, Mountain View, CA 94040650-943-2325  
Arvato

Arvato CRM Solutions is a leading international customer service provider that designs, delivers and differentiates customer service on behalf of some of the world’s most respected brands. Arvato is the world’s third largest business process outsourcing provider that provides customer services, supply chain solutions, financial services, and IT solutions.

29011 Commerce Center Drive, Valencia, CA 91355  
Booth 101
Aspect Software, Inc.

Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Aspect’s robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike.

189 South Orange Avenue, #1000, Orlando, FL 328011-888-412-7728  
Booth 108
bpm'online

Bpm'online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. 

280 Summer Street, 6th Floor, Boston, MA 02210617-765-7997  
Booth 304
Cobalt Speech & Language

Cobalt is a leading provider of custom speech and language. The company was founded in 2014 by Jeff Adams, who had previously led speech groups at Amazon, Yap, and Nuance. Cobalt offers a broad variety of speech and natural language recognition, understanding, analysis, TTS, as well as expert consulting. For more information, visit www.cobaltspeech.com.

29 Scribner Road, Tyngsborough, MA 01879978-399-9124  
Booth 205
Customer Service Exposed
931 Village Blvd., Suite 905-366, West Palm Beach, FL 33409561-847-3467  
Booth 106
Dynamic Consultants Group

Dynamic Consultants Group offers a wide range of Microsoft platform services such as Dynamics 365, Office 365, and Azure to provide development and implementation services that your company may need, without the cost of hiring additional staff. We work with your business to meet your changing technology needs.

9208 N. Campbell Ct., Kansas City, MO 64155816-522-0960  
Booth 207
Global Services for Machine Intelligence, Lionbridge

Global Services for Machine Intelligence, Lionbridge provides the human component to complement and augment our customers’ AI efforts by providing unparalleled scalability and complete global coverage. For more information about Global Services for Machine Intelligence, Lionbridge, please visit www.lionbridge.com/GSMI or contact GSMI@lionbridge.com.

1050 Winter Street, Suite 2300, Waltham, MA 02451866-267-0437  
Booth 300
GoVivace Inc.

GoVivace Inc. specializes in speech technologies such as speech recognition and voice biometrics and emotionally intelligent dialogue with use of gender, accent, emotion and age identification. We enable IVR, call analytics, closed captioning, dialogue based mobile apps, IoT applications and education. GoVivace also provides speech and language software consulting services that focus on the your specific needs.

7700 Falstaff Road, McLean, VA 22102703-869-9463  
Booth 309
ID R&D

ID R&D creates science-driven authentication solutions based on proprietary voice and behavioral biometrics, liveness and anti-spoofing capabilities. These unique products are designed for mobile log-in and conversational interface environments and are built to reduce the friction of authentication UX while enhancing the security. With one of the strongest R&D teams in the industry, we bring innovative, trend-setting biometric capabilities to the market.

1441 Broadway, New York, NY 10018646-569-5798  
Booth 209
Interactions, LLC

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

31 Hayward Street, Suite E, Franklin, MA 02038866-637-9049  
Booth TBD
ISM, Inc.

Founded in 1985, ISM Inc. provides strategic advisory services to organizations planning and implementing CRM and Real-Time CRM initiatives.

6900 Wisconsin Avenue, Suite 505, Bethesda, MD 20815301-656-8448  
Booth 107
ISS Solutions, Inc.

ISS Solutions is a managed services provider with over 45 years of experience. Our service desk team handles nearly half a million incidents each year, directly supporting the success of our customers.  We optimize deployment of enterprise solutions, including Ivanti Service Manager and License Optimizer, tailoring to your needs.

2010 Cabot Blvd. West, Langhorne, PA 19047800-752-2290  
Booth 202
Lithium Technologies LLC

Lithium delivers awesome digital customer experiences at scale for the world's biggest brands including Airbnb, AT&T, HP and Sephora. The Lithium engagement platform enables brands to manage multiple digital touchpoints- connecting customers, content and conversations at the right digital moment. Learn more at www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech

225 Bush Street, 14th Floor, San Francisco, CA 94104415-757-3100  
Booth 308
LumenVox, LLC

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech, Call Progress Analysis and Speech Tuner. LumenVox products provide support for multiple languages and dialects. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity.

591 Camino de le Reina, San Diego, CA 92108858-707-7700  
Medallia

Medallia for Digital helps companies capture customer feedback across emerging web and mobile channels, engage customers with compelling digital experiences and keep pace with customers’ constantly changing behaviors. Medallia for Digital is a native component of the Medallia platform - a leading Customer Experience Management SaaS company, which is trusted by some of the world’s top brands. Learn more at www.medallia.com/digital

450 Concur Drive, San Mateo, CA 94402650-321-3000  
Booth 305
Omilia

Omilia provides amazing customer experience with cognitive conversational self-service, on all channels, with one single platform. Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack large enterprises can transform their call centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy the same Chat Bot on any digital text channel, all from the same exact application!

51 Melcher Street, 1st Floor, Boston, MA 02210+30 210 6930664  
Booth 311
OneReach

Communication Studio 2.0 is a second-generation conversational platform shaped by years of research and data from it’s predecessor. Join over 10,000 non-developers and developers to create meaningful bots and AI experiences that people enjoy using, operate in any channel, and are powered by the latest artificial intelligence.

4055 Tejon Street, Denvor, CO 80211  
Booth 109
Plus Consulting LLC.
505 Washington Avenue, Carnegie, PA 15106412-206-0160  
Booth 203
Relay Network

Relay Network is a Mobile Engagement Automation Solution enabling businesses to deliver individualized, real-time service messaging that simplifies and improves the customer experience. Leading organizations across multiple industries use Relay - a 2017 Gartner Cool Vendor - to increase customer retention, improve CLTV, and reduce costs. For more information, visit www.relaynetwork.com

201 King of Prussia Road, #161, Radnor, PA 19087484-580-9900  
SAP Hybris

SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. www.sap.com

 

95 Morton Street, Suite 200, New York, NY 10014610-661-1000  
Booth 306
Speechocean (Beijing Haitian Ruisheng Science Technology Ltd.)

Speechocean is capable of providing various types of large databases and data-related services in many languages and accents such as data designing, collecting, transcribing, annotating and linguistic services and other related processing services for many technical fields such as speech synthesis, speech recognition, machine translation, nature language understanding and etc.

D-801, U-center Building, No.28 Chengfu Road, Haidian District Beijing, China+86 10 62660053  
Speech-Soft Solutions

Speech-Soft is a global solutions provider deploying innovative customer experience products, tools and technologies. We specialize in customer interaction strategy, conversational speech and OmniChannel chat/AI enabled applications (NLU, Virtual Assistant). Our experts collaborate with you and industry leading partners to deliver measurable business results Easier, Faster and with Better value.

5000 Legacy Drive, Suite 230, Plano, TX 75024972-265-8081  
Booth 208
TeamSupport LLC

TeamSupport is customer support software built for Business to Business. With a focus on managing the whole customer relationship and unique tools like the Customer Distress IndexTM, customizable SLAs, built-in customer chat, screen and video recording, and more, TeamSupport helps organize and improve helpdesk efficiency for a better customer experience.

8330 Lyndon B Johnson Fwy., Suite 1025, Dallas, TX 75243800-596-2820  
Booth 100
UpCurve Cloud

UpCurve Cloud, the #1 Global Partner of SugarCRM provides businesses with a full suite of products and services that support stronger growth, increased productivity and company-wide efficiency including CRM software and integration, marketing automation, cloud solutions, voice and email communication offerings. Visit our booth to learn more.

19 Spear Road, # 101, Ramsey, NJ 07446201-765-2565  
Booth 102
Vonage Business

Vonage is a leading provider of cloud communications services for business. Vonage transforms the way people work and businesses operate through a portfolio of cloud-based communications solutions that enable internal collaboration among employees, while also keeping companies closely connected with their customers, across any mode of communication, on any device.

23 Main Street, Holmdel, NJ 07733844-866-9118  
Booth 105
X2CRM

X2CRM delivers an enterprise CRM and marketing automation platform that’s powerful, compact, customizable, and easy to use. Unlike other solutions, X2CRM is built on a unified code base that includes sales, marketing, and customer service modules. This all-in-one approach, combined with multiple deployment options, provides unparalleled flexibility and functionality. 

877 Cedar Street, Suite 120, Santa Cruz, CA 95060831-900-5830  
Booth 201
Zendesk

Zendesk builds software for better customer relationships.  It empowers organizations to improve customer engagement and better understand their customers.  Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products.  Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.  Learn more at www.zendesk.com.

1019 Market Street, San Francisco, CA 94103  
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