Renaissance Washington DC Hotel
April 29 - May 1


Diamond Sponsors

Booth 201
Google Cloud

Google Cloud is a set of solutions and products, including GCP and G-Suite, that can help you solve your toughest business challenges. Cloud Speech-to-Text and Cloud Text-to-Speech bring Google's world-class capabilities in speech recognition, conversion, and synthesis to your applications, services, and devices.

Booth 100

Gridspace powers conversational speech understanding and process automation for companies like USAA, Bloomberg and Santander. In 2019 we will process billions of conversational speech minutes and deliver real-time insights. Created at the same lab as Siri, Gridspace is the first to build and deploy purpose-built speech technology for contact centers.

Booth 301
Twilio, Inc.

Twilio is the cloud communications platform that enables innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs

Booth 200

Zoho is the operating system for business - with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance and human resources. Over 35 million users around the world rely on Zoho every day to run their businesses - including Zoho itself.



Booth 401

Aceyus, the expert in Contact Center technology, unifies multi-platform/omni-channel data through highly customizable dashboards and optimized reporting. As companies embrace new digital channels Aceyus is at the center, keeping the focus Customer Experience with a goal of increasing satisfaction, employee engagement and bottom line profitability.

Booth 402
Clinc, Inc.

Clinc creates unparalleled conversational experiences with a “human in the room” AI that understands messy and unscripted language, allows for corrections and backtracking and enables complex conversational flows. Clinc has large-scale deployments in 6 countries, 80 languages and partnerships with the world’s largest enterprises. Our technology is live and available to over 30 million users for clients like USAA, Ford and Barclays, delivering new, extraordinary experiences for millions of customers worldwide.

Booth 205
Cobalt Speech & Language

Cobalt is a leading provider of custom speech and language. The company was founded in 2014 by Jeff Adams, who had previously led speech groups at Amazon, Yap, and Nuance. Cobalt offers a broad variety of solutions for speech and natural language recognition, understanding, analysis, TTS, as well as expert consulting. For more information, visit

Booth 211
CRM Magazine

CRM magazine is the publication of record covering the field of CRM. The magazine—written, edited, and produced by our award-winning staff of and designers—offers executives a unique blend of strategic business information, case studies, and in-depth analysis.

Booth 306
Datatang (Beijing) Technology Co., Ltd

Datatang is a trusted data assets company engaged in enlarging our database to meet our clients’ various needs. Our database covers image, speech and text data for different AI application scenarios like ASR/TTS, Smart Home, In-car Entertainment, etc. In addition, we also provide data customization services for clients if it’s needed. 

Booth 404
Fidelum Partners

Fidelum Partners is a research-based consulting and data analytics firm specializing in customer experience insights, strategies and results. We offer a broad selection of HUMAN Brand insight, strategy, and support services. Our services provide employee and customer experience professionals with the roadmap, tools, and expertise needed to deliver world-class business performance.

Booth 106
Freshworks Inc.

Freshworks is a leading cloud-based customer engagement company, offering a suite of products that are transforming the way world-class organizations collaborate. Our products are used by over 150,000 organizations across the world. 

Booth 204
GoVivace Inc.

GoVivace Inc. offers customized enterprise solutions for high accuracy speech to text, to dramatically improve customer satisfaction. Our broad solution portfolio includes speech transcription, speaker identification, and verification, biometrics, gender ID, language ID, age and emotion ID, IVR and call analytics. All our solutions are available on-premise and via a cloud API.

Booth 308
Interactive Media North America

Drawing on its 20+ years in the voice technology arena, Interactive Media provides extensive telephony capability, speech tools, and contact center interfaces to give any chatbot the gift of voice. Transform your chatbot into an omnichannel Virtual Assistant with Interactive Media!

Booth 405
ISM, Inc.

For 34 years, ISM has pioneered the design and implementation of customer strategies in the areas of sales, marketing and customer service. The world's best organizations have engaged ISM to guide them in the successful implementation of CRM, Digital Transformation, Data & Analytics, Social Media Communities, Customer Engagement & Emerging Technologies.

Booth 305

Customer Friendships are created with Kustomer. Our customer management platform for the people-first enterprise is intelligent, powerful, and scales to meet the needs of any contact center and business. Kustomer unifies data from multiple sources, enabling companies to deliver personalized service and support through one single timeline view. Today, Kustomer is the core platform of some of the leading People-first brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice, Sweetgreen, Stella & Dot, and UNTUCKit

Booth 300
LumenVox, LLC

LumenVox is a speech automation solutions company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, Natural Language solutions support and Multifactor Biometric Authentication. The LumenVox technology provides tools for you to effectively deploy speech-enabled applications to improve the Call Center CX.

Booth 206

Lytics customer data platform optimizes the performance of strategic marketing initiatives. The company's machine learning-based platform allows marketers to discover insights about their prospects and customers, so they can orchestrate data-driven campaigns optimized for maximum ROI.

Booth 400

Marketpoint is presenting the latest iteration of its 2 decades old Cloud-based CRM System, which has success around the world as a fully Account Managed and Set-up System. Also being demonstrated is Sister Company’s Zuant mobile app: fully synchronized for Tradeshow/Everyday Lead Capture + GDPR Privacy Control for mobile devices.

Booth 209
NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. 

Booth 307
Nuxiba Technologies

Nuxiba Technologies provides customer-centric products to various industries, including finance, customer service, telemarketing, debt collection sales, telecommunications, government agencies, education, and health.


Radisys, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Radisys’ innovative disaggregated and virtualized enabling technology solutions leverage open reference architectures and standards, combined with open software and hardware to power business transformation for the telecom and communications industry. For more information, visit

Booth 500

About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral is headquartered in Belmont, California, and has offices around the world.

Booth 108/110

SAP is the market leader in enterprise application software, helping companies of all sizes and all industries run their best. Our technologies help turn customers' businesses into intelligent enterprises. Our end-to-end suite of applications and services enables more than 425,000 customers to operate profitably, adapt continuously, and make a difference. 



Booth 207

Shufflrr is presentation management, a communications strategy for controlled and branded presentations for the entire enterprise. By automating the creation, distribution, broadcasting, sharing, tracking and updating of your content, Sales can give targeted presentations while HQ can control the brand message. Shufflrr makes presentations easier for everyone.

Booth 211
Smart Customer Service’s mission is to help organizations improve their customer service efforts. To do this, provides news, news analysis, and columns about the latest customer service and support strategies and technologies. Common themes include how to streamline customer service and support processes, cut costs, increase productivity, bolster revenue, and better respond to changing customer behaviors, attitudes, and expectations.

Booth 208

Speechocean is capable of providing various types of large databases and data-related services in many languages and accents such as data designing, collecting, transcribing, annotating and linguistic services and other related processing services for many technical fields such as speech synthesis, speech recognition, machine translation, nature language understanding and etc.

Speech-Soft Solutions

We are a global business solutions provider specializing in customer interaction strategy, conversational speech, Chat & AI enabled applications. Our expert PhDs collaborate with industry leading partners, leveraging innovative tools, proprietary products and emerging technologies to solve business problems Easier, Faster, & with Better value!

Booth 211
Speech Technology Magazine

Speech Technology magazine is where AI and machine learning come alive! Along with SpeechTech, the magazine is recognized as the leading sources of news, information, and analysis relating to the speech technology industry. From chatbots to speech analytics, from AI to biometrics, Speech Technology covers everything you need to know as a developer, vendor, or buyer of speech-related technologies.

Booth 304
SYSTRAN Software, Inc.

SYSTRAN boasts 50 years of industry expertise, working closely with government and global leading companies to develop the most high-performance translation solutions on the market. Helping organizations enhance multilingual communication and increase productivity, SYSTRAN's innovative neural engine delivers real-time language solutions for internal collaboration, eDiscovery, customer support, e-Commerce and more


Booth 302
TeamSupport LLC

TeamSupport was designed from the ground up by B2B support professionals for mission critical organizations where customer relationships are imperative. The TeamSupport enterprise software solution offers an array of tools that make it simple for teams to work together, share information, and access their collective knowledge to solve customer challenges.

Booth 501

Founded in 2009, Telnyx marries the API-powered flexibility and control of internet communications with the reliability and high fidelity of purpose-built, global infrastructure. Backwards compatible with legacy telecom, Telnyx is your universal provider committed to endless innovation—from the first full-stack communication platform of its kind and beyond. Visit for more information.

Booth 107

TextExpander lets you recall your best words. Instantly, repeatedly. Like autocomplete on steroids, instantly insert “snippets” of text from your repository of client emails, reusable code snippets, and other content, as you type – using a quick search or abbreviation. If you type it, TextExpander can help you type it with speed and consistency. Stop by our booth and say hi.

Booth 309

TTEC, a global customer experience company, designs, builds and operates omnichannel customer experiences on behalf of leading brands across the world. The company’s outcome-based customer engagement solutions are delivered through TTEC Digital, providing human centric, tech-enabled, insight-driven customer experience solutions and TTEC Engage, operating customer acquisition, care, growth and digital trust and safety services.

Booth 105
Vanilla Forums

Vanilla provides a modern community platform to organizations who want to improve customer service, increase advocacy, and strengthen brand loyalty. Founded in 2010, Vanilla started as an open source project. Today, Vanilla's software-as-a-service (cloud) offering helps hundreds of top brands provide a great community experience to millions of people around the globe.

Booth 109

VHT enables companies to keep the promises they make to their customers. For over two decades, VHT has been the world’s number one provider of callback software. Today we extend our leadership by providing contact centers solutions that optimize customer interactions across all channels including web, mobile and social media.

Booth 403

Voicesense specializes in speech-based, predictive analytics. The technology analyzes voice patterns, leveraging the non-content part of speech (aka prosody) such as intonation, pace, emphasis. Using AI algorithms, Voicesense provides a personalized prediction of a person’s behavior, supporting decision making processes. Markets applying the Voicesense technology include customer analytics, Fintech, call centers, HR, healthcare and more.

Booth 103
W-Systems Corp.

W-Systems delivers sales and marketing solutions on a foundation of CRM to help customer-facing teams increase revenue and solve business problems. With over two decades of industry experience, we help organize information, create efficient processes and measure results. We are Certified Partners of top vendors including SugarCRM, DocuSign, AWS, Act-On, GoldMine, and Vonage.

Booth 101

Zendesk is a customer service and engagement platform that helps create the best possible experience for innovative and forward-thinking companies around the world. Our enterprise customer support solution helps you efficiently handle a globally dispersed team, so you can align your organization around what matters most—your customer.

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