System.Net.WebException: The remote server returned an error: (404) Not Found. at System.Net.HttpWebRequest.GetResponse() at InformationToday.Twitter.oAuthTwitter.WebResponseGet(HttpWebRequest webRequest) at InformationToday.Twitter.oAuthTwitter.WebRequest(Method method, String url, String postData) at InformationToday.Twitter.oAuthTwitter.oAuthWebRequest(Method method, String url, String postData) at InformationToday.Twitter.TwitterApi.getStatuses(String screenName, Int32 count) at CustomerSolutions.SideBar.Twitter.Page_Load(Object sender, EventArgs e) in e:\Sites\CustomerSolutionsExpo\Twitter.ascx.cs:line 43 Sponsors - Customer Solutions Expo
Renaissance Washington DC Hotel
April 29 - May 1


Diamond Sponsors

Booth 201
Google Cloud

Google Cloud is a set of solutions and products, including GCP and G-Suite, that can help you solve your toughest business challenges. Cloud Speech-to-Text and Cloud Text-to-Speech bring Google's world-class capabilities in speech recognition, conversion, and synthesis to your applications, services, and devices.

Booth 100
Booth 301
Twilio, Inc.
Booth 200

Zoho is the operating system for business - with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance and human resources. Over 35 million users around the world rely on Zoho every day to run their businesses - including Zoho itself.



Booth 205
Cobalt Speech & Language

Cobalt is a leading provider of custom speech and language. The company was founded in 2014 by Jeff Adams, who had previously led speech groups at Amazon, Yap, and Nuance. Cobalt offers a broad variety of solutions for speech and natural language recognition, understanding, analysis, TTS, as well as expert consulting. For more information, visit

Booth TBD
CRM Magazine

CRM magazine is the publication of record covering the field of CRM. The magazine—written, edited, and produced by our award-winning staff of and designers—offers executives a unique blend of strategic business information, case studies, and in-depth analysis.

Booth TBD
Fidelum Partners

Fidelum Partners is a research-based consulting and data analytics firm specializing in customer experience insights, strategies and results. We offer a broad selection of HUMAN Brand insight, strategy, and support services. Our services provide employee and customer experience professionals with the roadmap, tools, and expertise needed to deliver world-class business performance.

Booth 106
Freshworks Inc.

Freshworks is a leading cloud-based customer engagement company, offering a suite of products that are transforming the way world-class organizations collaborate. Our products are used by over 150,000 organizations across the world. 

Booth 204
GoVivace Inc.

GoVivace Inc. offers customized enterprise solutions for high accuracy speech to text, to dramatically improve customer satisfaction. Our broad solution portfolio includes speech transcription, speaker identification, and verification, biometrics, gender ID, language ID, age and emotion ID, IVR and call analytics. All our solutions are available on-premise and via a cloud API.

Booth 308
Interactive Media North America

Drawing on its 20+ years in the voice technology arena, Interactive Media provides extensive telephony capability, speech tools, and contact center interfaces to give any chatbot the gift of voice. Transform your chatbot into an omnichannel Virtual Assistant with Interactive Media!

Booth TBD
ISM, Inc.
Booth 300
LumenVox, LLC

LumenVox is becoming a total speech solutions company. LumenVox provides a complete stack of speech and speaker recognition technology. We support a multitude of ID and Access Management applications for voice, facial biometrics-passive and active authentication, fraud prevention and public security. LumenVox understands the “voice of the customer”.

Booth 206
Booth 209
NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. 

Booth 108
SAP Customer Experience Company

SAP is the market leader in enterprise application software, helping companies of all sizes and all industries run their best. Our technologies help turn customers' businesses into intelligent enterprises. Our end-to-end suite of applications and services enables more than 425,000 customers to operate profitably, adapt continuously, and make a difference. 



Booth 207

Shufflrr is presentation management, a communications strategy for controlled and branded presentations for the entire enterprise. By automating the creation, distribution, broadcasting, sharing, tracking and updating of your content, Sales can give targeted presentations while HQ can control the brand message. Shufflrr makes presentations easier for everyone.

Booth TBD
Smart Customer Service’s mission is to help organizations improve their customer service efforts. To do this, provides news, news analysis, and columns about the latest customer service and support strategies and technologies. Common themes include how to streamline customer service and support processes, cut costs, increase productivity, bolster revenue, and better respond to changing customer behaviors, attitudes, and expectations.

Booth 208

Speechocean is capable of providing various types of large databases and data-related services in many languages and accents such as data designing, collecting, transcribing, annotating and linguistic services and other related processing services for many technical fields such as speech synthesis, speech recognition, machine translation, nature language understanding and etc.

Speech-Soft Solutions

We are a global business solutions provider specializing in customer interaction strategy, conversational speech, Chat & AI enabled applications. Our expert PhDs collaborate with industry leading partners, leveraging innovative tools, proprietary products and emerging technologies to solve business problems Easier, Faster, & with Better value!

Booth 304
SYSTRAN Software, Inc.

SYSTRAN boasts 50 years of industry expertise, working closely with government and global leading companies to develop the most high-performance translation solutions on the market. Helping organizations enhance multilingual communication and increase productivity, SYSTRAN's innovative neural engine delivers real-time language solutions for internal collaboration, eDiscovery, customer support, e-Commerce and more


Booth 302
TeamSupport LLC
Booth 105
Vanilla Forums

Vanilla provides a modern community platform to organizations who want to improve customer service, increase advocacy, and strengthen brand loyalty. Founded in 2010, Vanilla started as an open source project. Today, Vanilla's software-as-a-service (cloud) offering helps hundreds of top brands provide a great community experience to millions of people around the globe.

Booth 109

VHT enables companies to keep the promises they make to their customers. For over two decades, VHT has been the world’s number one provider of callback software. Today we extend our leadership by providing contact centers solutions that optimize customer interactions across all channels including web, mobile and social media.

Booth 103
W-Systems Corp.

W-Systems delivers sales and marketing solutions on a foundation of CRM to help customer-facing teams increase revenue and solve business problems. With over two decades of industry experience, we help organize information, create efficient processes and measure results. We are Certified Partners of top vendors including SugarCRM, DocuSign, AWS, Act-On, GoldMine, and Vonage.

Booth 101

Zendesk is a customer service and engagement platform that helps create the best possible experience for innovative and forward-thinking companies around the world. Our enterprise customer support solution helps you efficiently handle a globally dispersed team, so you can align your organization around what matters most—your customer.

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