JW Marriott Washington DC
April 27 - 29


Diamond Sponsor

Booth 100


Booth 105
Booth 300
Cobalt Speech & Language

Cobalt is a leading provider of custom speech and language.  The company was founded in 2014 by Jeff Adams, who had previously led speech groups at Amazon, Yap, and Nuance. Cobalt offers a broad variety of speech and natural language recognition, understanding, analysis, TTS, as well as expert consulting.  For more information, visit www.cobaltspeech.com.

Booth 109

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. We help you reimagine your business-faster than you ever thought possible.



Booth 104

Kitewheel empowers the world’s largest businesses to understand and improve the consumer experience with the leading customer journey management platform. Kitewheel’s Customer Journey Hub orchestrates intelligent customer journeys by unifying decisions across disparate systems, touchpoints, and technologies and provides seamless experiences through journey analytics and orchestration. For more information, please visit www.kitewheel.com or follow Kitewheel on Twitter and LinkedIn.

Booth 204
Discourse.ai, Inc.

Discourse.ai is the Gartner "Cool Vendor for Conversational Platforms" that offers Cognition - a Conversation Knowledge Platform that extracts, discovers and optimizes customer interactions. Cognition leverages existing call transcriptions and chat logs for design insights and training of effective dialogue systems, automating much of the manual effort typically required and speeding time to value for the enterprise.

Booth 207

As a worldwide leader in AI-driven process automation software, Esker helps financial and customer service departments digitally transform their procure-to-pay and order-to-cash cycles. Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

Booth 305
LumenVox, LLC

LumenVox transforms customer communication. Our flexible and cost-effective?technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. And we do it all by putting you and your customers first.

Booth 208

Marketpoint delivers personalized, easy to use CRM solutions that enable clients to drive marketing insights, sales revenue and client retention in record time.

Booth 400
Mod9 Technologies

Mod9 Technologies is an innovator in automatic speech recognition (ASR). With a highly scalable architecture, the Mod9 ASR engine enables cost-effective and accurate transcription of audio at scale. Mod9 is headquartered in Berkeley, CA with a research heritage in speech recognition, machine learning and artificial intelligence from UC Berkeley.

Booth 108

Netwise offers an unparalleled range of CRM and CEM solutions and services to demanding clients. We analyze business needs and design customized, client-focused business platforms. Netwise is Microsoft’s Gold Partner with over 145 successful implementations in 23 countries.

Booth 205
Next Caller

Next Caller provides real-time call authentication. VeriCall is able to determine whether an inbound phone call has been spoofed, recently ported, or maliciously manipulated and if so, allows the system to initiate a step-up authentication process. Alternatively, if the call has not been manipulated, the system can then trigger step-down authentication, resulting in lower AHT, increased IVR rates, and a better customer experience.

Booth 301

Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging speech and natural language processing technologies, Observe.AI enables organizations to quickly evaluate and score 100% of calls, analyze contact center performance trends across teams and entire organizations, and enhance agent training and coaching.

Speech-Soft Solutions, LLC

As the premier global self-service solutions provider, we specialize in VUI design, Application Tuning, NLU-AI Intent determination, chatbots and cus- tomer experience strategy. Our expert PhDs collaborate with industry lead- ing partners to leverage innovative tools, proprietary products and emerging technologies to solve business problems Easier, Faster, & with Better value!

Booth 302

W-Systems delivers sales and marketing solutions on a foundation of CRM to help customer-facing teams increase revenue and solve business problems. With over two decades of industry experience, we help organize information, create efficient processes and measure results. We are Certified Partners of top vendors including SugarCRM, DocuSign, AWS, Act-On, GoldMine, and Vonage. Learn more at www.w-systems.com

Call For Speakers Now Open