JW Marriott Washington DC
WASHINGTON DC
April 27 - 29
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Sponsors

Diamond Sponsor

Booth 100
Gridspace
 

Sponsors

Booth 105
Aceyus
 
Booth 300
Cobalt Speech & Language

Cobalt is a leading provider of custom speech and language.  The company was founded in 2014 by Jeff Adams, who had previously led speech groups at Amazon, Yap, and Nuance. Cobalt offers a broad variety of speech and natural language recognition, understanding, analysis, TTS, as well as expert consulting.  For more information, visit www.cobaltspeech.com.

 
Booth 109
Concentrix
 
Booth 204
Discourse.ai, Inc.

Discourse.ai is the Gartner "Cool Vendor for Conversational Platforms" that offers Cognition - a Conversation Knowledge Platform that extracts, discovers and optimizes customer interactions. Cognition leverages existing call transcriptions and chat logs for design insights and training of effective dialogue systems, automating much of the manual effort typically required and speeding time to value for the enterprise.

 
Booth 207
Esker
 
Booth 104
Kitewheel
 
Booth 208
Marketpoint
 
Booth 400
Mod9 Technologies

Mod9 Technologies is an innovator in automatic speech recognition (ASR). With a highly scalable architecture, the Mod9 ASR engine enables cost-effective and accurate transcription of audio at scale. Mod9 is headquartered in Berkeley, CA with a research heritage in speech recognition, machine learning and artificial intelligence from UC Berkeley.

 
Booth 205
Next Caller

Next Caller provides real-time call authentication. VeriCall is able to determine whether an inbound phone call has been spoofed, recently ported, or maliciously manipulated and if so, allows the system to initiate a step-up authentication process. Alternatively, if the call has not been manipulated, the system can then trigger step-down authentication, resulting in lower AHT, increased IVR rates, and a better customer experience.

 
Booth 301
Observe.AI

Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging speech and natural language processing technologies, Observe.AI enables organizations to quickly evaluate and score 100% of calls, analyze contact center performance trends across teams and entire organizations, and enhance agent training and coaching.

 
Speech-Soft Solutions, LLC

As the premier global self-service solutions provider, we specialize in VUI design, Application Tuning, NLU-AI Intent determination, chatbots and cus- tomer experience strategy. Our expert PhDs collaborate with industry lead- ing partners to leverage innovative tools, proprietary products and emerging technologies to solve business problems Easier, Faster, & with Better value!

 
Booth 302
W-Systems
 
Call For Speakers Now Open